There are two primary components to IT... the design/development of services, and the opertaion/delivery of services.
"Business - IT Development" alignment is driven by business requirements (functional, service level, cost, time-to-market, etc). SOA isn't a "requirement", but a technique that helps IT achieve the desires of the business to support their business processes.
"Business/IT Operations" alignment is properly performed as defined by ITSM/ITIL Best Practices, and as illustrated in my graphic below. Business and IT need to work as a intimate partnership to define, implement, deliver, and continually refine an optimized Service Portfolio at contracted service levels and an established and predictable cost point. Again, SOA is simply a technique that helps IT achieve operational excellence.
All other functions are internal to IT. The fact that requirements are fleshed out in an Agile fashion and constructed/deployed using a SOA strategy is meaningless to the Business Unit. They simply want IT to build the capability they need, adjust it when asked, and deliver it as expected.
Tuesday, April 05, 2005
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